Reference

Legal Framework for Your sawit500 Account

Your account on sawit500 operates under a clear set of legal terms — covering how we handle your data, what governs your use of the platform, and where access is permitted under local law. Availability depends on your region and applicable Indonesian regulations.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Account TermsData Retention PolicyAccount Security StandardsContact Rights Included
sawit500 Legal Framework for Your sawit500 Account
KEAMANAN DAN DATA AKUN

How We Protect Your Account and Data

We apply account-level security and data handling practices that are consistent across every registered account on sawit500. Here is what that means in practice for your wallet, your personal data, and your access rights.

Data Handling We collect only the data needed to operate your account — registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records. We do not sell this data to third parties.
Cookie Policy We use session and functional cookies to keep your account active and remember your preferences. You can manage cookie settings through your browser at any time without affecting your account access.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.
Data Retention and Requests We retain account and transaction data for the period required under applicable law. To request a copy of your data or ask for deletion, contact our support team via email with your registered account details.
HUBUNGI TIM KAMI

Reach Us for Legal and Account Queries

If you have questions about how our legal terms apply to your account, or need to request a data change, our support team handles these directly. Reach out through any of the channels below and we will respond with the relevant policy detail or escalate to our compliance team.

Live Chat Available around the clock via the chat icon in your account dashboard. Suitable for account-level legal queries and wallet verification questions involving DANA, OVO, or GoPay.
Email Support Send detailed legal requests or data-access queries to our support address. We aim to respond within one business day and confirm receipt immediately on submission.
Account Help Centre Our help centre covers common legal questions — account closure, data requests, payment dispute steps, and how to update your registered wallet details for OVO or GoPay.

Your Legal Questions, Answered

These are the questions we hear most often about how our legal terms work, what rights you have over your account data, and how to act on them.

Access depends on local law and is available only where regulations in your region permit it. Check your local rules before opening an account — we do not make availability claims on your behalf.

We collect your name, contact details, and the wallet identifiers you use — DANA, OVO, or GoPay. This is used solely to operate your account and process transactions securely.

Email our support team from your registered address and request a data export. We will confirm receipt and deliver your data within the timeframe required under applicable law.

Yes. Contact support via email or live chat with your account details and a deletion request. We will process it subject to any retention obligations under local law that apply to transaction records.

We publish updates to our terms and notify you via your registered contact. Continued use of your account after the update date means you accept the revised terms. You may close your account if you do not agree.

If a DANA, OVO, or GoPay transaction is disputed, contact live chat with the transaction reference. Our team reviews the record and responds with the outcome, escalating to our compliance team if needed.